Last updated: 2026-10-06
Who this covers
This policy covers our whole website, whichever address you reached us on — https://networkservice.in (our main site) and https://shop.networkservice.in (our online store and customer portal). Both are run by Network Service; they are one business and one legal entity, hosted separately only for technical reasons.
Cancelling an order
You can cancel any order free of charge before it is dispatched. Ask us through the portal, by email, or on WhatsApp, and we will refund you in full.
Once an order has been dispatched it cannot be cancelled. Please refuse the delivery or return it instead, as described below.
Returns — 7 days
You may return most products within 7 days of delivery. The product must be unused, in its original box with all accessories, manuals, cables and free gifts, and with the seal and serial-number sticker intact.
Tell us within that window and we will arrange a pickup, or you can drop the item at our counter.
What we cannot take back
- Software, licence keys and any product whose seal or activation has been used.
- Consumables that have been opened, such as ink and toner cartridges.
- Products damaged by misuse, physical impact, liquid, or incorrect voltage.
- Products with a missing, altered or removed serial number.
- Products made or ordered specially to your specification, including assembled custom PCs.
Once the return window has passed, a faulty product is handled as a warranty claim rather than a return.
Damaged, wrong or faulty on arrival
If a parcel arrives visibly damaged, please refuse it and tell us the same day.
If you find the item damaged, wrong or not working after opening, tell us within 48 hours of delivery with photographs. We will replace it or refund you in full, including delivery charges, and we will pay the return shipping.
Refund method and timing
We inspect a returned product within 2 working days of receiving it. Once approved, we start the refund the same day.
Refunds go back to the same method you paid with. A Razorpay refund normally reaches your account within 5 to 7 working days, depending on your bank. Counter payments are refunded in cash or to your bank account.
We will tell you when the refund has been started, and give you the reference so you can track it with your bank.
Deductions
A full refund includes what you paid for the product. Delivery charges are refunded only where the return is our fault — a damaged, wrong or faulty item.
Where a product comes back with missing accessories or damaged packaging, we may deduct a reasonable amount and will tell you the figure before we refund.
Repair and service charges
Diagnostic and labour charges for work already carried out are not refundable.
Where we have quoted for a repair and you decide not to go ahead, only the diagnostic charge applies.
Need help?
Email support@networkservice.in, call +91 88769 96996, or message us on WhatsApp at +91 88769 96996 during Mon–Sat · 10:00 AM – 7:00 PM IST. Please quote your order or job number.
This policy applies to Network Service as a whole — this site and our online store at shop.networkservice.in. They are one business; we host them separately for technical reasons only.