Last updated: 2026-10-06
Who this covers
This policy covers our whole website, whichever address you reached us on — https://networkservice.in (our main site) and https://shop.networkservice.in (our online store and customer portal). Both are run by Network Service; they are one business and one legal entity, hosted separately only for technical reasons.
Where we deliver
We deliver across India through our courier partners. Some pin codes are not serviceable — the checkout will tell you if yours is not covered.
For addresses near our store, our own delivery staff may bring the order instead of a courier.
Delivery charges
Delivery is free on orders of ₹2,000 and above.
Below that, the charge depends on the weight of your order and where it is going. The exact amount is shown at checkout before you pay — there are no charges added afterwards.
You can also choose to collect from our store at no charge.
Dispatch and delivery time
We dispatch in-stock orders within 1 to 2 working days of payment being confirmed.
Metro cities usually receive delivery in 2 to 4 working days after dispatch. Other cities and towns usually take 4 to 7 working days. Remote areas in the North-East, hill districts and islands can take longer.
These are estimates, not guarantees. Weather, strikes, festival rush and courier delays can add time.
Store pickup
You can select store pickup at checkout and collect from Kalaparishad Market, Main Road, Abhayapuri, District Bongaigaon, Bongaigaon, Assam 783384, India during Mon–Sat · 10:00 AM – 7:00 PM IST. We will message you when your order is ready. Please bring your order number and a photo ID.
Tracking your order
Once dispatched, we send you the courier name and tracking number by SMS and email. You can also see the status any time in your customer portal under My Orders.
Receiving your order
Please check the parcel before you accept it. If the packaging is torn, wet, or already opened, refuse the delivery and tell us the same day.
Someone aged 18 or above must be present to receive the delivery. Couriers normally attempt delivery up to three times before returning the parcel to us.
Undelivered and returned parcels
If a parcel comes back to us because the address was wrong, nobody was available, or delivery was refused without reason, we will contact you to arrange a re-send. Re-delivery charges may apply.
If we cannot reach you within 7 days, we will cancel the order and refund it, less the delivery cost already incurred.
Questions about a delivery
Email support@networkservice.in, call +91 88769 96996, or message +91 88769 96996 during Mon–Sat · 10:00 AM – 7:00 PM IST. Please have your order number ready.
This policy applies to Network Service as a whole — this site and our online store at shop.networkservice.in. They are one business; we host them separately for technical reasons only.